Shipping Policy
Last updated: November 2026
Where we ship
We ship within Australia only, to all states and territories. We do not ship internationally.
Shipping cost
| Order total | Shipping |
|---|---|
| Under $250 | $15 flat rate, tracked express post |
| $250 and over | Free, tracked express post |
The shipping cost is shown at checkout before you pay. All prices are in Australian dollars (AUD).
Processing & dispatch
- Orders placed before 3pm AEST are dispatched the same day, 7 days a week.
- Orders placed after 3pm are dispatched the next day.
- Handling time: 0–1 days.
Delivery times
All orders are sent with Australia Post tracked express post. Most orders arrive within 1–4 business days of dispatch. Regional and remote areas can take a little longer. Delivery times are estimates from the carrier and are not guaranteed.
Tracking
As soon as your order ships you will receive an email with your Australia Post tracking number. Tracking can take a few hours to update after the first scan. If your tracking shows no movement for 7 days, contact us and we will follow it up with Australia Post.
Packaging
Orders are packed securely and sent by tracked express.
Shipping protection (optional)
At checkout you can add shipping protection for 10% of your order value. If a protected parcel is lost or damaged in transit, we will replace it.
Missed deliveries & incorrect addresses
- If you are not home, Australia Post will leave a card and hold the parcel at your local post office. Please collect it within a few days.
- Please check your delivery address carefully. If an address is wrong, reply to your order confirmation email straight away and we will fix it before dispatch where possible.
- A $14 re-shipping fee applies if a parcel is returned to us because of an incorrect address or because it was not collected.
- Refused parcels may incur a 10% restocking fee.
Damaged or incorrect orders
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with your order number and a photo, and we will resolve it. See our Terms of Service for our full returns and refunds policy.
Contact us
Questions about shipping? Email vitalbiotech1@proton.me or message us on Telegram at our Telegram channel.